Terms & Conditions
1. Booking, cancelation and not showing up for a booked pitch.
Book via phone or email and pay on arrival.
If you cancel your pitch any time upto 7 days before the day that you are due to arrive, there will be no cancelation fee (as it gives us chance to rebook your pitch). If you cancel within the 7 days before you are due to arrive, you will have to pay for the pitch in full.If In the event of a no show, you will have to pay for the pitch that you have booked in full, as obviously the pitch can not be reallocated at very short notice. It would be unfair for sunnyoak caravan park to loose out on the pitch fee's for something that is not the fault of the caravan park. If you book a pitch with us, it will be kept for you. This is only the same thing as paying for your pitch in advance as is the case with nearly all caravan parks and hotels. This makes it completely fair for both caravan park and camper. We know that this is your holiday,thats why everything is mowed,cleaned and maintained to the highest standards (which you will know if you have been here). But everything costs money to maintain (water, electric, septic tank empty ,pump staition maintainance ,insurance ,rates, mower petrol, mower and tool maintainance, toilet block maintainance,phone bills and the list goes on). And non payment of pitch fees makes it hard. So please see it from the side of the park also. And once again, if anybody wants to cancel their booking upto 7 days before you are due to arrive, thats not a problem, because if give us time to re-book the pitch.
When you make the booking, you will indemnify Sunny oak caravan park against all loss, damage and personal injury arising directly or indirectly, from any act or default by yourself or any person or animal accompanying you. As party leader (person who books) you warrant that you will make all persons associated with your party fully aware of this.
In addition to these terms and conditions, there may be specific terms which apply to individual pitches. These will, where applicable, be pointed out when the booking is made. Please note that camping on Sunny oak caravan park land is restricted to the areas designated as pitches. Camping in other areas is not permitted.
Sunny oak caravan park is not liable for any injury, loss or damage to you, your vehicle(s) or your property and in making a booking with us, you free and relieve Sunny oak caravan park of any claim arising out of this booking.
2. Services, Features and Facilities
Information about features, facilities or services at your holiday location is, to the best of our knowledge and belief, accurate at time of publication of any advertisement and website, but some of these features, facilities and services may not be available at the time you take your holiday.
Most pitches are suitable for a slideout OR an awning. We cannot accommodate both. Please inform us when booking if you are going to be using an awning so we can make sure you have a pitch to accomadate.
As our site are located in a natural environment, we cannot accept responsibility for any damage, injury or inconvenience caused by wildlife or weather.
Barbecues can only be used if they are raised off the ground. As our park is in the countryside, the use of barbecues may be restricted during periods of dry weather.
Strictly NO fire pits or fires of any kind. Barbecues are not to be used for fires, cooking of food only.
We do not generally accept groups of more than 2 vans & only at the manager's discretion.
The price of one pitch entitles you to:
Upto two dogs (must be kept on lead at all times)
a) locate one car and one caravan/trailer tent
b) or one motorhome
and one attached single awning within the boundaries of the Sunny oak caravan park campsite for the period stated on your confirmation.
Electric hook up
Space for one attached single awning is included in the pitch price. There is an extra charge for additional adults and vehicles, boats, trailers etc, which must be paid at time of booking. During bank holidays and busy times, extras must be pre-booked, otherwise we cannot guarantee there will be space for these. The Site Manager reserves the right to ask you to remove any windbreaks.
No contractors or commercial vehicles
(strictly leisure only)
Our customers visit our site to enjoy the peacefull stay and enjoy the countryside. If anyone does not respect this, the Site Manager reserves the right to refuse them admission or ask them to leave the site at any time, forefitting any nights unused. The Site Management also reserves the right to refuse entry to the site to caravans over 8 metres in length, commercial vehicles & units that are not professionally fully converted. If you have a motor home that is bigger please let us know and we may accomadate you.
Amendments are not accepted after your holiday has started. Note that no refunds will be given in the case of adverse weather.
The Price will be quoted at the time of booking and will be maintained, subject to there being no change to the details of the booking or changes to the regulatory or tax regimes in force. Errors & exceptions excluded.
7. Arrival and Departure
You can arrive on site from 1pm to 8pm on your date of arrival. Late arrivals must be organised prior to arrival. We will do our best to accomadate a late arrival.
Where you have made an advance booking, we reserve the right to re-book the pitch if you do not arrive by 8pm on the first day of your booking unless a late arrival has been previously agreed.
No vehicle traffic is permitted on sites between 10pm and 7am. If you arrive after this, you will not be able to drive to your pitch.
Pitches must be vacated by 11am on the day of departure (to allow for time to mow and the next guest arriving at 1pm). When pitching, please ensure that you are within the boundaries of your pitch.
An additional charge is made for early arrivals and late departures. And must be agreed with Sunny oak caravan park prior to time when pitch is requested.
Pitches are pre allocated prior to arrival, you may request a specific pitch or pitch type, however this cannot be guaranteed. If you have booked more than one pitch, we cannot guarantee that all pitches will be together.
8. Minimum Age & quiet time (10:30pm until 8am)
We can only accept bookings for parties where all members are aged 21 years or older.
We will not accept bookings for hen nights or stag nights or any other get together which will involve accsesive drinking of alcahol and making to much noise. Anybody making to much noise and causing other campers not to enjoy there stay will be asked to leave, and no refunds will be given. We don't allow group bookings (2 caravans max) as it encourages campers to sit outside late talking and drinking. If this is what you have got in mind please book onto another camp site. If you happen to have freinds on site and want to have a chat and its after 10:30pm, please go inside your caravan and chat. We have found that even if you are talking normal and you are beside a camper who is trying to go to sleep it can be unpleasent for them.
This is what we cater for.
Visitors under 21 years of age are not allowed onto the park
We accept up to 2 dogs per pitch on condition that they are on a lead at all times. The pitch price includes up to two dogs per pitch. All traces of their presence must be removed before you leave and any fouling must be collected and disposed of immediately. Dogs must not be left on site unattended.
Dog owners are reminded that farmers have the right to shoot dogs worrying their animals.
10. Advance Bookings
Advance bookings are accepted for a minimum of two nights with the exception of bank holiday periods, where 3 nights is the minimum. Other periods may have separate booking conditions.
We collect sufficient information to correspond with you to satisfy your enquiry or booking.
We take all reasonable precautions to preserve your privacy in compliance with the Data Protection Act 1998 and Privacy of Electronic Communications Regulations.
We do not share your data with any other party unless expressly agreed with you or where we are legally obliged to do so.
You are entitled to access any information we hold about you within the terms of the Data Protection Act. Should you wish to do this please write to us at the address below. We reserve the right to charge an administration fee to cover our costs.
The park has CCTV for your security and both the park staff and guests regularly take photographs which are used for publicity.
If you do not want your image to be used in this way, please let reception know, otherwise the general principle for image rights in a public environment will apply.
13. English Law
The contract will be governed by English Law
SUNNY OAK CARAVAN PARK
A49 WHITCHURCH RD